Payment FAQ

Do you offer payment plans? We do not offer payment plans at this time. Full payment is due at the time of the application.

Can I purchase membership with insurance for 6 months or less? No, The insurance and membership is for one year ONLY and can not be pro-rated.

Why does my credit card statement show a charge from Alternative Balance or ABInsurance? If you purchased membership/insurance with a credit card or debit card your statement will show a charge from Alternative Balance. Depending on your merchant descriptions it could also show several different other forms of our name abbreviated. 

My online payment failed what do I do? If your payment fails you have a choice to try again. The most common reason for payment failure is incorrect billing address of card.

My online payment failed once then I made a payment and it went through why do I show two charges? When you attempt to make a payment a pre-authorization is done. When it fails it is denied but a pre-auth may still show on your account with your institution but is removed "automatically" usually within 2-3 business days depending on your institution.

Since technology is so fast people who view online accounts can see pre-auth etc which normally would never be shown usually on a printed statement say via mail, it is only our quick view now of our online accounts that we see this before it is actually removed.

Your account will only be charged once and you will see only one charge once this pre-auth is removed.

Can someone else pay for my membership/insurance? Yes,Though we do welcome other party payments please make sure your name is shown on the check or mailed payment clearly to link to your account. If another party pay's online for you please make sure your party knows about this charge and what their statement will read.

Who will receive my receipt or renewal if I don't pay myself? You are always going to be responsible for your account no matter who pays. All receipt's and invoices will be in your name and sent directly to you.

Can I cancel my policy and get a refund? NO,Since you are automatically enrolled in the system once an application has been accepted we are unable to provide a refund. All fees paid to Alternative Balance in relation to your application are non-refundable” unless application is refused by Alternative Balance.

Can my membership be pro-rated? No, All memberships are for a full year. We do not pro-rate.